RETURNS & POLICIES Next PageHome
 

   

If you are dissatisfied for any reason, please call us to obtain a refund on complete undamaged hardware. Please note that for ALL RETURNS a 15% re-stocking fee will be assessed and SHIPPING CHARGES ARE NOT REFUNDABLE.
Returns & Warranty requests are processed within 5 (FIVE) normal business weekdays, Monday through Friday.
At that time, you will be e-mailed or faxed a response with the RGA number, shipping charges are
NOT REFUNDABLE.
You can return complete undamaged hardware for a full merchandise refund LESS 15% RE-STOCKING FEE, in the first 15 days under the following conditions:

  • Unless we made a packing & shipping error, the merchandise must be sent back in its original packaging, and received in the same new condition as when sold to you, including all parts and pieces. 

  • Merchandise must be repackaged properly so that it is not damaged during shipment.

  • Do not mark or deface any Original Manufacturer containers in ANY manner. We will return such items to you, and charge twice the normal shipping fee. If you reject that returned shipment, we reserve the right to liquidate the inventory and withhold credit. All costs related to the return shipping must be paid by you, the customer, UNLESS the item is DOA (dead on arrival), and you ask for warranty replacement.

  • The package MUST have our Return Goods Authorization Number on the return label! Returns without an RGA# will not be processed, will be charged twice the normal shipping fee, and may be refused!

  • Warranty & Replacement shipping BACK to you, is prepaid by us. We cannot accommodate Return shipping fees for locations outside of the USA.

  • For all replacements, we will bill the credit card on file for the replacement item(s) upon shipment. We process your product refund to the credit card only upon return receipt of the items meeting the above requirements.

  • If a product warranty replacement is 'No longer Available' after the first 15 days, we will substitute a like item or issue a refund equal to the pro-rated purchase price paid for the item.

  • If your current shipping address is different than the shipping address on the original order, please let us know.

  • Shipping charges are not refundable.

  • By placing an order by phone or trough this website, you agree to these terms & conditions.

    1. - GENERAL AGREEMENT. - All sales are expressly conditioned on the terms and conditions set forth on this, along with those contained in any attachments hereto. No additional or different terms shall apply (whether a part of Buyer's purchase order or other communication from Buyer) unless expressly agreed to in writing by a duly-authorized representative of
    CMS Industrial Equipment Company, and or its subsidiaries. Notice is hereby given that CMS Industrial Equipment Corporation does object to any different or additional terms and that such different or additional terms shall not be binding upon them. Acceptance of, or payment for any of the goods constitutes Buyer's agreement to CMS Industrial Equipment Company terms and conditions.

    2. – WARRANTY DISCLAIMERS. Since the goods sold hereunder are not manufactured by us,
    CMS Industrial Equipment Company, we make no warranties or representations, expressed or implied, as to workmanship, performance, quality, durability, fitness for purpose or merchantability for any of the articles it sells. This disclaimer is for all liability including, among others, liability for consequential and special damages. The only warranties applying to such articles are those, which are written and are specifically, provided by the manufacturer. CMS Industrial Equipment Company makes no warranties, but it does maintain and provide to any customer, upon request, information concerning the manufacturer warranties. THE WARRANTY EXPRESSED IN THIS PARAGRAPH 2 IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, AND CSC INDUSTRIAL MAKES NO IMPLIED WARRANTY OF EITHER MERCHANT LIABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE.

    3. – TERMS OF SHIPMENT. Shipping dates given in advance of actual shipment are estimated.
    CMS Industrial Equipment Company shall not be liable for failure to perform or delay in performance resulting from fire or other casualty loss, labor difficulties, transportation problems, interruptions or delays in the usual source of supply, or any other cause beyond its reasonable control. All direct shipments are F.O.B. point of shipment, and each shipment or delivery shall be considered a separate and independent transaction. Responsibility for filing claims with the manufacturer or carrier, as the case may be, rests with the Buyer as our responsibility for delivery ceases upon acceptance of shipment by Transportation Company, who acts as your agent; the purchases and sale being completed at our facilities. Next Day Air shipments must be faxed in by 10:30 A.M. Central Standard Time.

    4. - TAXES. The prices for goods may not include any sales, use or other taxes or charges payable to state or local authorities. To the extent that such taxes do not appear as an additional separately itemized charge. Buyer certifies that the sale of the goods is exempt from such tax and Buyer assumes the liability for any such tax, which may be found to be due, hereby agreeing to indemnify and hold
    CMS Industrial Equipment Company harmless with respect thereto.

    5. - SERVICE CHARGES. A service charge in the amount of the lesser of 5% per month (60% Annual Percentage Rate), or the maximum allowed by law, will be added to all invoices that are one day past due. In the event it is necessary to place any Invoice on these terms and conditions in the hands of an attorney for collection, Customer shall pay
    CMS Industrial Equipment Company costs of collection of money due and unpaid, including attorney’s fees.

    6. - RETURNS. No goods may be returned without the written consent of
    CMS Industrial Equipment Company, which consent, if given, shall be understood only as (a) acceptance for credit of the goods returned in the same condition as they were when delivered to applicant, (b) upon the payment by applicant of all transportation charges with respect to the delivery and return of those goods, and (c) in addition, a minimum 15% handling or restocking charge will be added. In no circumstance will goods made to order be accepted for return. Credit for returned goods will be allowed only to the extent agreed to in writing by a duly authorized representative of CMS Industrial Equipment Company, no credit or return will be processed after 90 days of date of purchase and no credit will be issued unless Buyer provides the original invoice.

    7. - EXTRA EXPENSE. No labor expense or other charges will be accepted by
    CMS Industrial Equipment Company as a result of the use or modification of any of the goods sold hereunder, unless approved in writing by duly authorized representative of CMS Industrial Equipment Company prior to the incurring of such expense.

    8. - LIABILITY.
    CMS Industrial Equipment Company shall not be liable for special, indirect, incidental or consequential damages. The remedies of Buyer as set forth herein are exclusive, and the liability of CMS Industrial Equipment Company respect to any contract of sale, or anything done in connection therewith, whether in contract tort, negligence or under any warranty or otherwise, shall not exceed the price of the goods on which such liability is based.

    9. - QUOTATIONS, RECEIPT OF ORDERS AND ACKNOWLEDGEMENTS. As to quotations by
    CMS Industrial Equipment Company and as to the receipt of customer orders and the acknowledgement of such orders, all of the foregoing shall apply (except that reference to "goods sold hereunder" shall mean "goods to be sold hereunder"), and in addition thereto, the following:

    A. The obligation of
    CMS Industrial Equipment Company to supply the goods is expressly conditioned on the manufacturer continuing to produce such goods and unless otherwise indicated prices are based on no change price by the manufacturer.

    B. Changes from any quotation or order accepted by
    CMS Industrial Equipment Company including a reduction in quantities, deletion or items, and delays as to release dates, may result in price changes.

    C.
    CMS Industrial Equipment Company reserves the right to accept or reject all purchase orders, whether issued as to terms quoted, or otherwise. If in the judgment of CMS Industrial Equipment Company the financial condition of Buyer at the time the goods are ready for shipment does not justify the extension of credit, CMS Industrial Equipment Company reserves the right to require full payment in cash before shipment or delivery.

    D. Material offered in this quotation, shall considered in their entirety as a part of
    CMS Industrial Equipment Company’s terms and conditions of sale in the same manner as if fully written out in this quotation.

    10. - OTHER THERMS AND CONDITIONS. No terms and conditions other than those herein stated, and no agreement or understanding, in any way purporting to modify these terms and conditions shall be binding upon
    CMS Industrial Equipment Company unless consented to, in writing, by a duly authorized representative of CSC Industrial. OUR ACCEPTANCE OF YOUR PURCHASE ORDER IS EXPRESSLY MADE CONDITIONAL ON YOUR ASSENT TO THESE TERMS AND CONDITIONS.
     

  • We process orders during regular business hours (M-Th 6:30 am - 6:30 pm & F 6:30 - Noon). Approximately 80% of the items displayed on this site ship within 24 - 72 hours of receipt of your order and will arrive in 5 - 7 days from shipping date. 10% ship within 3-5 working days, 10% can take up to 4 weeks depending upon the stock of our suppliers/manufacturers.

    Most items will ship from us, some will ship directly from our suppliers to you. You may receive two or three packages to complete a large order. There will not be any additional shipping charges because of multiple deliveries. On ALL orders shipping to a residential address for your protection, we require a signature upon delivery. If you request "No Signature Required" in the comments section of the order form, we will comply but the recipient is responsible for said delivery.

    Within the "lower 48" states, shipping is standard ground service. Shipping charges shown in the shopping cart are based on estimated weight, distance and packaging and may vary when invoiced in case of a return shipping charges are not refundable. Expedited shipment is available. Please indicate your interest in expediting your merchandise in the comments field of the shopping cart or you can inquire by email, or by calling us at 1-866-566-0222.
     

  • Payments, all Invoices become delinquent 1 day after due date, at which time we reserve the right to withhold future shipments. A service charge of 2.5% per month (corresponds to an annual rate of 30%) will be added to overdue accounts.

    Remember that by placing an order by phone or trough this website, you agree to these terms & conditions.

    If you simply need advice on Product use,
    please cakll the number below.


  • Terms of shipping

    F.O.B. Shipping point, our responsibility for delivery ceases upon acceptance of shipment by transportation company, who acts as your agent; the purchases and sale being completed at our facilities. All shortages or other factory errors must be reported to the shipping location 48 hours after receipt of merchandise. Air shipments must be faxed to us by 11:00 A.M. CST.

     
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